VİTRİNFLY MANAGEMENT SYSTEM POLICY

VİTRİNFLY has adopted an Integrated Management System to meet customer needs and expectations at the highest level, comply with legal and industry obligations, and provide continuous and high-quality service. In this regard, we commit to conducting all our business processes within the principles of efficiency, security, sustainability, and customer satisfaction.

Our Integrated Management System is structured based on the following key principles:

1. INFORMATION SECURITY AND RISK MANAGEMENT

We aim to:

• Manage the information assets of our organization and business partners securely,
• Ensure the protection of information assets in accordance with confidentiality, integrity, and accessibility principles,
• Identify information security risks and take preventive and continuous improvement measures,
• Respond quickly and effectively in the event of an information security breach,
• Enhance employee awareness of information security and establish a company-wide security culture.

2. CONTINUOUS IMPROVEMENT AND DEVELOPMENT

We are committed to:

• Integrating best practices and innovative approaches into our business processes to improve quality,
• Continuously measuring process performance and efficiency to optimize outcomes,
• Encouraging employee participation and adopting an inclusive and dynamic management approach,
• Managing customer feedback effectively to improve our processes.

3. ETHICAL AND RESPONSIBLE MANAGEMENT APPROACH

We aim to:

• Establish transparent, ethical, and trustworthy relationships with all stakeholders,
• Ensure full compliance with legal and industry regulations,
• Support sustainable and responsible business models in line with our principle of "Respect for People and the Environment",
• Act with social responsibility awareness to create value for our stakeholders and society.

4. CUSTOMER ORIENTATION AND SERVICE QUALITY

We are dedicated to:

• Using effective communication channels to maximize customer satisfaction,
• Eliminating non-value-adding processes to ensure efficient use of resources,
• Keeping up with technological advancements to continuously enhance the customer experience,
• Developing proactive solutions to ensure service continuity and minimize disruptions.

5. BUSINESS CONTINUITY AND RISK MANAGEMENT

We aim to:

• Conduct risk analyses for critical business processes to be prepared for potential threats,
• Develop alternative solutions to ensure uninterrupted service,
• Strengthen our processes by taking proactive measures against information security threats.

As VİTRİNFLY, we continue our journey by continuously improving our Integrated Management System with the principles of sustainable growth, customer satisfaction, and operational excellence.

? Address: Kağıthane / Istanbul
? Email: info@vitrinfly.com

VİTRİNFLY MANAGEMENT