Frequently asked Questions

Membership

Enhance your shopping experience with Vitrinfly by becoming a member!

Membership Benefits:
✅ View and easily track your order history.
✅ Save your address and payment details for faster checkout.
✅ Stay updated on exclusive campaigns and discounts.
✅ Manage your support requests more efficiently.

Sign up for free now and enjoy your shopping! ?

Guest Checkout

Shop quickly and easily on Vitrinfly without creating an account!

Guest Checkout Benefits:
✅ Place an order without signing up.
✅ Enjoy a fast and seamless shopping experience.
✅ Track your order status via email.

For easier management and access to exclusive deals, we recommend signing up! ?

Order Tracking

Once you place an order, your tracking number will be sent to you via email or SMS.

How to Track Your Order:
✅ Visit the official website of the shipping company and enter your tracking number.
✅ Log in to your Vitrinfly account to check your order details.
✅ Contact the shipping company directly for any delays or issues.

⚠ Important: If your package is lost or damaged during shipping, you must contact the shipping company to initiate a compensation process. Vitrinfly is not responsible for shipping-related issues. ?

Customer Panel

The customer panel is a dedicated space where you can easily manage your orders and account information.

✅ Order Tracking: View your order status and track your shipment.
✅ Update Information: Edit your personal details and delivery addresses.
✅ Order History: Review your past purchases.
✅ Returns & Support: Initiate return requests and contact our support team.

Log in to your account now and start using your customer panel! ?